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What Lubricant is the best to use?
It is always bet to use a water-based lubricant with a Silicone Sex Toy. The reason for this is using a Silicone Lubricant with a Silicone Sex Toy will cause the two silicone based products to react against each other making your Sex Toy have a shorter life span.

When you are having normal Sexual Intercourse it is best to use a Silicone Based Lubricant as this will help create less friction and make your time more enjoyable.

What is the difference between Dildos and Vibrators?
The difference between a Dildo and a Vibrator is that a dildo does not have the function to vibrate

What can I use to help Erectile Dysfunction?
We get a lot of men asking what they can use for an erectile dysfunction, Sex Toy Shop SA recommends you use a Penis Pump or Penis Enlarging Cream. We do also have Penis Enlarging Pills available.

Another great way to help with erectile dysfunction is to use a Penis or Cock Ring when you are having Sexual Intercourse. A cock ring sits at the base of your penis cause the blood to stay there for a longer period of time, helping you and your partner get satisfied.

How can we start using Anal Toys in the Bedroom?
The first thing to do when starting with Anal Playis to make sure that both parties are up for it. Sex Toy Shop SA recommends starting small, you can either start with fingering, or you can purchase a Beginners Anal Toy that is no bigger than 0-1 inches in diameter. When starting with Anal Play using a lot of Silicone Based | Relaxing Anal Lube | Warming Lube | Cooling Lube is the best.

Sex Toy Shop SA does also have a Water-based Lubricant specifically made to use with Silicone Anal Toys. 

Payment and Returns

Does Sex Toy Shop SA have a returns policy?

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, and due to the nature of products, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Open and/or used Products Worn Lingerie To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Sex Toy Shop SA, Post Net Suite 57, X200015 Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Sex Toy Shop SA, Unit 7, Prospecton Park, Prospecton, Durban, KwaZulu-Natal, 4133, South Africa You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over R900, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What payment methods can I use?

Acceptable payment methods at Sex Toy Shop SA are:
  1. 1. EFT / Direct deposit payments
  2. 2. Credit card / Visa / MasterCard / Debit Card payment via our secure payment gateway, PayFast.

What are my shipping options on orders?

We offer various shipping methods within South Africa

  • Main Areas (1 - 3 Days To Your Door Shipping)
  • Postnet to Postnet (1 - 3 Working Days To Postnet Box Or Counter)
  • Outlying Areas (2 - 4 Days To Your Door Shipping)

Other Resources

How is my personal information used by Sex Toy Shop SA?

PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.